Support & Capabilities:

Through our nationwide network of highly skilled and experienced engineers, we are able to provide a service that is second to none. With the versatility, capabilities and parts facilities to maintain all types of security equipment, coupled with fast response times, Vido Security Services is well positioned to make sure your security systems and equipment do their job.

Service Management:

Should you need to call out an engineer, our service support team will make sure that your call is dealt with efficiently and professionally right the way along the line.

Our Service Help Desk is staffed by fully trained technical and service support specialists, manned 24 hours a day, seven days a week.

Performance Monitoring:

We want you to enjoy optimum equipment performance, therefore we take a highly proactive approach to minimising service problems. Our Systems Performance Executive monitors and analyses all service calls to identify any potentially disruptive trends. This information is fed back to our installation and service engineers and built into your planned maintenance schedule, so reducing the possibility of equipment failure.

Product Knowledge & Training:

Vido technicians and technical support staff receive extensive and regularly updated product training, undertaken both in-house and by our product manufacturers and suppliers, covering all aspects and types of equipment.

Multi-skilling of our engineers means they are equipped to deal with the full range of products we offer, ensuring that you get the fastest, most efficient response and on-site service.

Regular service and maintenance of your security systems will ensure reliability, reduce
eliminate potential downtime and extend the working life of your equipment.

Surveillance technical team provide Service & Maintenance programmes to
take the uncertainty and hassle out of this chore with a range of service packages –
each backed up by our unique service guarantee.